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App support

Strata: Scale of Everything support

A zoomable map of the cosmos and recorded history: parallel lines on one true scale, from the ISS overhead to the edge of the observable universe.

Contact support

For help with Strata: Scale of Everything, email support with the app name, your device model, iOS version, and a short description of the issue.

hello@lunarcomputing.org

Privacy and purchases

Strata is fully offline. All maps and content are bundled in the app; nothing you do in Strata leaves your device.

Common support topics

  • Map navigation and zoom gestures
  • Widget display issues
  • Content pack availability
  • Restoring the app on a new device

Purchases and restores

Strata is a one-time purchase processed by Apple. Future content packs will be one-time Apple in-app purchases; there is no subscription. If premium access does not appear after purchase, use the restore purchases option inside the app, then restart the app. Subscription cancellation and refunds are handled by Apple from iOS Settings or reportaproblem.apple.com.

Data and permissions

Strata does not use iCloud or any cloud service. It works fully offline, with no accounts and no analytics.

  • Widgets: The fact-of-the-day widget reads bundled local content only; it makes no network requests.